Milestones
2017 - Current
2023 - 2024
- Granted a fare increase of 7.0% - i.e. 10 to 11 cents increase in adult card fares and 4 to 5 cents increase for concession card fares; 10 to 20 cents increase in bus cash fares. 15.6% of fare adjustment quantum will be deferred to future FREs
- Up to 10% reduction in prices of hybrid monthly concession passes. Introduced the Monthly Workfare Transport Concession Pass at $96
- Completed the review of the public transport fare adjustment formula and mechanism and introduced revised fare adjustment formula valid from 2023 - 2027
- Presented the fifth Caring Commuter Award at the Caring Commuter Week 2023
- Organised third Caring Commuter Week with the Caring SG Commuters Committee, in conjunction with Public Transport Workers Appreciation Day
2022 - 2023
- Released findings of 2022 Public Transport Customer Satisfaction Survey
- Released findings of 2022 Point-to-Point Transport Services Customer Satisfaction Survey
- Commenced the fare formula and mechanism review which is expected to complete by first half of 2023
- Granted a fare increase of 2.9% - 4 to 5 cents increase in adult card fare and 1 cent increase for concession groups. 10.6% of fare adjustment quantum will be rolled over to future FREs. No change to Adult Monthly Travel Pass and cash fare.
- Renamed the “Outstanding Caring Commuter Award” to “Richard Magnus Award for the Outstanding Caring Commuter” to honour the late Mr Richard Magnus for his efforts in championing better rides for all commuters
- Implemented a combined Heart Zone at Outram Park East West Line and Thomson-East Coast Line MRT Station
- Organised second Caring Commuter Week with the Caring SG Commuters Committee, in conjunction with Public Transport Workers Appreciation Day
- Presented the fourth Caring Commuter Award at the launch of Caring Commuter Week 2022
- Appointment of new Chairperson and Members to the Public Transport Council
2021 - 2022
- Received Special Appreciation for Building Resilience in the Transport Sector and Contributing to the Recovery of Singapore’s Economy in 2021 at the Ministry of Transport Award Ceremony
- Received Merit Award for the Sentiment Analytics for Public Transport (Quick-Sensing of Commuter Sentiments Through Data Science) at the Ministry of Transport Award Ceremony
- Released findings of 2021 Public Transport Customer Satisfaction Survey
- Released findings of 2021 Point-to-Point Transport Services Customer Satisfaction Survey
- Presented the third Caring Commuter Award at the 2021 National Kindness Awards Transport Gold ceremony
- Concluded Fare Review Exercise 2021 with 3 to 4 cents increase for adult card fare (3 cents increase for distance up to 14.2km) and 1 cent increase for concession card fare. No change to Adult Monthly Travel pass, cash fare and Single Trip Ticket.
- Released findings of inaugural Public Transport Survey for Persons with Disabilities
- Organised first Caring Commuter Week with the Caring SG Commuters Committee
- Implemented Heart Zones at Bukit Batok Bus Interchange, Pasir Ris Bus Interchange, Woodlands Integrated Transport Hub, Yishun Integrated Transport Hub and Kent Ridge MRT station
2020 - 2021
- Released findings of 2020 Point-to-Point Transport Services Customer Satisfaction Survey
- Released findings of 2020 Public Transport Customer Satisfaction Survey
- Completed Fare Review Exercise 2020 with no change to public transport fares to help commuters cope with impact of COVID-19
- Commenced new Point-to-Point Transport Regulatory Framework
- Implemented Heart Zones at Jurong East Bus Interchange and Kent Ridge MRT Station
- Introduced the Caring SG Commuters Portal to promote a caring commuting culture
- Presented the second Caring Commuter Award at the 2020 National Kindness Awards Transport Gold ceremony
2019 - 2020
- Received the International Association of Public Transport (UITP) Asia-Pacific Special Recognition Award for the “Co-creation Project to Foster a Caring Commuting Culture”
- Commenced regulation of Private Hire Cars (PHCs) fares under new Point-to-Point (P2P) Passenger Transport Industry Framework by ensuring that PHC fares, like taxi fares, are clear and transparent to passengers
- Completed Fare Review Exercise 2019 with overall fare increase of 7.0%, and enhanced concessions for polytechnic and other diploma students
- Partnered Singapore Kindness Movement to present the inaugural Caring Commuter Award at the 2019 Transport Gold Awards Ceremony
- Announced the formation of the Caring SG Commuters Committee to promote a caring commuting culture
2018 - 2019
- Completed Fare Review Exercise 2018 with overall fare increase of 4.3%
- Formation of Transformation and Research Analytics Division
- Embarked on intergenerational pilot CARE Ride @ South West and constituency-based CARE by Chung Cheng pilot in collaboration with Fei Yue Community Services
2017 - 2018
- Introduced lower morning pre-peak rail fares across the entire rail network
- Completed Fare Review Exercise 2017 with reduction of overall fare of 2.2%
- Concluded the Fare Formula Review and introduced revised fare formula valid from 2018 to 2022
- Introduced Enhanced Transfer Rules to allow commuters to make multiple rail transfers to facilitate more efficient and seamless travel
- Released of second Advisory Report “Conversation and Connecting with SG Commuters”
- Launched co-creation initiatives (Heart Zone, HeartWheels@Linkway at Outram Park MRT Station)
- Formation of Family-Friendly Transport Advisory Panel
- Approved 27 new non-public bus fare pricing policy applications and nine renewal applications
2007 - 2017
2016 - 2017
- Released PTC’s inaugural Advisory Report “Commuters @ Heart of Singapore’s Public Transport System”
- Lowered fares for fully-underground rail lines to the fare level of above-ground rail lines
- Adopting a distance-based approach to calculate rail fares based on the shortest travel path
- Approved an overall fare reduction of 4.2%
- Approved applications to renew the fare pricing policy for 285 non-public bus services
- Renewed ticket payment service license for EZ-Link Pte Ltd and Transit Link Pte Ltd
- Implemented the penalty fee system
2015 – 2016
- PTC Act amendment and new subsidiary legislation
- Standardisation of components in taxi fare structure
- Enhancement of penalties to deter bus, train and taxi fare evasion
- New role as advisor to Minister for Transport on public transport matters
- Transfer of our bus regulatory function to LTA
- Completion of Fare Review Exercise 2015 with reduction of bus and train fares
- Launch of our new vision and mission statements, core values and corporate logo
2014 – 2015
- Expansion of the scope of the Quality of Service (QoS) standard on the provision of up-to-date bus service information
- Graciousness on Public Transport Programme “Bring out the thoughtfulness in you”
- New off-peak passes for adults, senior citizens and persons with disabilities
- Fare review exercise
- Approval of 19 new basic services including 10 new Peak Period Short Services
2013 – 2014
- Approval of performance standards and penalty framework for Peak Period Short Services
- Approval of 8 new basic services, 4 new Peak Period Short Services and 10 new City Direct bus services
- Graciousness on Public Transport Programme “Make it Right for a Better Ride!”
- Enhanced and new public transport concession schemes
- Fare review exercise using new fare review formula and mechanism
- New Quality of Service (QoS) financial penalty quantum
- New fares for Downtown Line
2012 – 2013
- Graciousness on Public Transport programme “Make it Right for a Better Ride!”
- Revised guidelines for Shuttle Bus Service Scheme
- Collaborated with taxi operators to install decals in 16,000 taxis
- Reviewed and announced higher financial penalties for breaches to the Quality of Service (QoS) framework
- Improved the QoS audit framework
2011 – 2012
- Outstanding Website Award in the 2011 WebAward Competition
- Framework for taxi fare evasion
- Merit Award in the Minister’s Innovation Award Competition (by MOT)
- New bus service licensing system
- Graciousness on Public Transport programme “Make it Right for a Better Ride!”
- Fare revision exercise
2010 – 2011
- New distance-based fare structure – Distance Fares
- Graciousness Programme "Love Your Ride!"
- Framework for updating of bus stop distances
- Revision of penalty fee regime regulations
- Fare revision exercise
2009 – 2010
- New fares for Circle Line
- Fare reduction package
- Graciousness Programme "A Happy Journey Starts Like That!"
- Tighter QoS standards on scheduled headways
- New ticket payment service provider
2008 – 2009
- Penalty fee regime
- New QoS standard for feeder bus services
- Fare formula review
- PTC Act amendment
- Fare revision exercise
2007 – 2008
- Land transport review
- Fare revision exercise
- Tighter QoS standards
- QoS penalty framework
1997 - 2007
2006 – 2007
- New ticket payment service licensing
- New bus service operator licensing
- New QoS standards
- Fare revision exercise
2005 – 2006
- Fare revision exercise
- Bus passenger satisfaction survey
- Fast-forward bus services
- PTC Act amendment
2004 – 2005
- New fare review mechanism
- New fares for Punggol LRT
- Bus passenger satisfaction survey
2003 – 2004
- New differential fares for NEL
- Jurong island bus tender
- Bus-NEL integration exercise
- Bus passenger satisfaction survey
2002 – 2003
- Stepping down of public transport operators from Council
- Feeder bus competition framework
- Fare revision exercise
- New fares for Sengkang LRT
- Contactless smart card
2001 – 2002
- Feeder bus fare alignment
2000 – 2001
- Comprehensive service audit
- LRT single trip fare adjustment
1999 – 2000
- PTC Act amendment
- New fares for Bukit Panjang LRT
- Night bus scheme
- Jurong island bus tender
1998 – 1999
- Deregulation of taxi fare
- Rebates for top-ups and concessions
- Tourist Day farecard
1997 – 1998
- Fare revision exercise
- Tightening of standards & specifications
- CPI + X fare cap
1987 - 1997
1996 – 1997
- Intra-town bus service scheme
- Express bus scheme
- Taxi surcharges
1995 – 1996
- Tightening of standards & specifications
- White Paper on A World Class Land Transport System
- Premier taxis scheme
1994 – 1995
- New standards & specifications
- Bus-Plus scheme
- Fare revision exercise
1993 – 1994
- Bus-MRT integration exercise
1992 – 1993
- Bus-MRT integration exercise
1991 – 1992
- Fuel equalisation fund
1990 – 1991
- Introduction of transfer rebates
- Bus-MRT integration exercise
- Fare revision exercise
1989 – 1990
- First shuttle bus to MRT station
- Taxi fare revision
- Common magnetic farecard
1988 – 1989
- Taxi fare revision
- Fares for complete MRT system
1987 – 1988
- New MRT fares for partial system
- Formation of PTC
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