Organisational Structure

The Policy and Regulation Division supports the Council in carrying out public transport fare reviews, taking into consideration the prevailing framework and statutory mandate. It licenses public transport ticket payment service providers such as SimplyGo and NETS, and reviews proposals on how fares should be paid. The Division also administers the fare evasion enforcement regime to deter commuters from evading fares on bus, train and taxi services.

The Insights & Advisory Division supports the Council in advising the Minister for Transport, through recommendations to improve the commuter experience on public transport. 

The Division spearheads commuter engagement to derive insights and drives co-creation projects with industry stakeholders. The Division also oversees efforts to shape commuters’ behaviour, develop independent PT champions and a caring commuting culture. 

The Corporate Communications Division supports the Council’s role as Singapore’s public transport fare regulator by advising on communications strategies and enhancing public communications and engagement. The division also oversees corporate branding and quality service management.

The Corporate Services Division oversees the formulation and execution of policies and plans for our administrative, finance, human resources, corporate governance, IT, procurement, legal and audit functions.

The Transformation & Research Analytics Division drives corporate transformation work plans and implementation. They also provide a centralised research and data analytics support to all other divisions in PTC. To gather more actionable insights to improve commuter experience, enhance communications and strengthen public engagement, the Division studies both local and international best practices and developments in public transport. They are responsible for surveys, research and benchmarking studies, engagement with academics, and oversee PTC’s involvement in UITP Asia-Pacific Organising Authorities Platform.

The Special Projects Division supports the Council by driving programs and campaigns to support and build a socially cohesive commuting community in public transport.

The Division drives community partnership and co-creation projects with industry players and other stakeholders to foster a more inclusive public transport culture. The Division also leads efforts to recognise the acts of caring commuters, in order to drive behavioural changes in other commuters to build a more caring community.