Penalty Fee Appeal
This e-service allows members of public to file appeals against the imposition of penalty fee for underpayment and non-payment of bus and train fares, and misuse of concession cards.
Please ensure you have the following information ready before clicking “Proceed to Submit” button to fill in the form:
- Notice to Pay Penalty Fee (NTPF) serial number
- Personal particulars (i.e. full name, email address or mailing address, contact number)
- Reason for not paying appropriate fare (maximum 100 words)
- Supporting document (if any) - supported file formats: jpg, png or pdf with maximum file size of 5MB
- By law, you should file your appeal no later than 14 days from the date of issue of the Notice to Pay Penalty Fee (NTPF) to you. Failure to meet the deadline could mean that the appeal would not be considered by the Public Transport Council (PTC).
- Please ensure that you complete all sections in this form. Incomplete information would result in longer processing time.
- By submitting this form to the PTC, you would also consent to allow the PTC to disclose your personal particulars to other Government agencies and Public Transport Operators, as well as to collect and use necessary data from other Government agencies and Public Transport Operators so as to facilitate investigation of your appeal.
- Please provide a valid email address or mailing address. Upon successful submission of appeal, a confirmation page with an Acknowledgement Code will be displayed on screen. If you have provided an email address, you will receive an automated acknowledgement email within 5 minutes of your appeal submission. If you do not see the automated acknowledgement email in your inbox, please check your “spam” / “junk mail” folder and add “ptc_office@ptc.gov.sg” to your Safe Sender List. If you still have not received the automated acknowledgement email upon checking, please submit details of your application at PTC Feedback Form | FormSG and we will respond to you within 3 working days. No acknowledgement will be issued if you have provided us with your mailing address. You may check the status of your appeal application via https://www.ptc.gov.sg/penalty-fee-services/check-penalty-fee-appeal-status using the Acknowledgement code.
- You will be informed officially of the outcome of your appeal in writing. By law, PTC's decision on an appeal is final.
Estimated time to complete
10 - 15 mins
10 - 15 mins
This e-service allows members of public to check the status of their Penalty Fee appeal application.
Please ensure you have the following information ready before clicking "Proceed to Check" button to fill in the form:
- Acknowledgement Code which can be found in the confirmation page upon successful submission of the appeal
Estimated time to complete
5 mins
5 mins
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