CORRIGENDUM
FINDINGS OF PTC’S SURVEYS ON CUSTOMERS’ SATISFACTION WITH PUBLIC TRANSPORT
Please refer to the Public Transport Council’s (PTC) news release, “Findings of PTC’s Surveys on Customers’ Satisfaction with Public Transport”, which was issued on 13 February 20231. The release summarised survey results for the 2022 Public Transport Customer Satisfaction Survey (PTCSS) and the Public Transport Survey for Persons with Disabilities (PwD Survey).
2 As part of PTC’s recent review in preparation for the next run of the survey, it was found that the weighting methodology for the 2022 PwD Survey was not applied correctly for the computation of overall mean and percentage satisfaction scores for the 2022 survey findings. As a result, there were errors in the two tables, in Annex B, paragraph 5. Please see Table 1 and 2 for the published scores and the correct scores (in italics).
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Annex B (Factsheet for the Public Transport Survey for Persons with Disabilities 2022)
5. Tables 1 and 2 show the satisfaction ratings and the percentage of respondents who were satisfied with public transport in general, bus, and train services.
Table 1 – Mean satisfaction scores of public transport, bus, and train services
Table 2 –Percentage of respondents satisfiedwith public transport, bus, and train services
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3 There was no impact or errors on the individual attribute scores and percentage.
